608 Hydrate & Wellness Policies
Client Policy
We want everyone to feel comfortable at 608 Hydrate & Wellness, but we do reserve the right to refuse service to anyone who is disrespectful to our staff or clients or who makes others feel uncomfortable in any way.
We ask that current clients arrive at least five minutes before their appointment time. We require that new clients complete all required paperwork that was sent to them via our Jane App booking system a minimum of 48 hours before their appointment. Not completing this paperwork before arrival may shorten the appointment duration or result in a cancellation.
Clinic Policy
- A client must be over the age of 18 or have a parent/guardian consent. Some clients under the age of 18 may be denied treatment depending upon the treatment requested. This will be at the provider's discretion. Contact the clinic for questions before booking.
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To be respectful of all clients and other business within our suite, please do not have phone conversations within the clinic. If a client needs to make a call, please step outside. This also includes playing music/videos on your phone while waiting in the lobby.
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In an effort to be fair across the board to all clients, any cancellations within 48 hours will be subject to the below cancellation policy.
Cancellation & Rescheduling Policy
At 608 Hydrate & Wellness, we strive to provide the best possible experience for all of our clients. We understand that sometimes plans change, and we want to ensure that our cancellation policy is fair to both our clients and our team. Rescheduling and canceling treatments can be done through the patient portal up to 48 hours before your appointment. If your appointment is within 48 hours, you must contact the clinic directly. Please review the following cancellation terms before booking your appointment:
1. Cancellation Window
-Cancellations made 48 hours or more before the scheduled appointment time will not incur any charges.
- Cancellations made within 48 hours of the scheduled appointment will incur a 25% charge of the scheduled treatment cost except in the below cases:
Neurotoxin Injection: $75
Dermal Filler Injection: $150
Consultations: $25
Injection Consultations: $25
Neurotoxin Injection Follow-Up: $25
Filler Injection Follow-Up: $25
- Cancellations made within 24 hours of the scheduled appointment will incur a 50% charge of the scheduled treatment cost except in the below cases:
Neurotoxin Injection: $100
Dermal Filler Injection: $175
Consultations: $25
Injection Consultations: $50
Neurotoxin Injection Follow-Up: $25
Filler Injection Follow-Up: $50
-No-shows will be charged the full price of the scheduled treatment. This is for a client who does not cancel their appointment and does not show up for their appointment. They will be charged the cost of the service booked with the following exceptions:
Neurotoxin Injection: $150
Dermal Filler Injection: $200
Consultations: $25
Injection Consultations: $50
Neurotoxing Injection Follow-Up: $50
Filler Injection Follow-Up: $75
**No exceptions – includes illness/Covid, weather (non-emergency), work conflicts, and unexpected personal conflicts.
In the event of repeated no-show or late cancellations, we may restrict the booking abilities of the client to be considerate to others who want to get in on our schedules.
A credit card will be taken for all new appointments booked with 608 Hydrate & Wellness. Should a client's card decline when charged for a no-show or late cancellation, the account will be blocked, and the client will be unable to book any future appointments until the amount is paid.
2. Rescheduling Policy - If you need to reschedule your appointment, please notify us at least 48 hours in advance to avoid any cancellation fees. - We will do our best to accommodate your preferred time and date for rescheduling.
3. Late Arrivals - If you arrive more than 10 minutes late for your appointment, we may need to shorten your scheduled treatment if possible or reschedule, and a cancellation fee will apply. - We recommend arriving at least 10 minutes before your scheduled appointment time to ensure you receive the full service.
4. Special Circumstances - In the event of an emergency or unavoidable situation, we may make exceptions to our policy on a case-by-case basis. Please contact us as soon as possible if this applies to you.
5. Prepaid Appointments - If you’ve prepaid for your appointment, the cancellation fees will be deducted from your payment.
We appreciate your understanding and cooperation. If you have any questions about our cancellation policy or need to cancel or reschedule your appointment, please contact us at 608-518-2685. Thank you for choosing 608 Hydrate & Wellness!
Booking Policy
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Client Appointment notes are not always checked until the day of the appointment. Please do not make time sensitive requests or questions in the notes, rather these should be directed to the clinic.
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All appointments must be booked with that client's individual account. Please do not book multiple appointments under your name for others. These appointments will not be accepted.
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A neurotoxin consultation does grant enough time for a consultation and treatment with neurotoxin should the client choose to treat.
- Any "2-week follow up" appointment post-injection treatment must be booked within 2-3 weeks. These appointments may only be booked by contacting the clinic and are not available online.
- Contraindications of Botox/Dysport or dermal filler include pregnancy and breastfeeding, current lip or facial infections, or current cold sores.
Winter Weather Policy
Please be mindful of the weather and try to plan extra time for travel on snowy days!
If there is a statewide or county-issued Snow/Weather emergency, we will forgive the 48-hour cancellation fee, if you can not make it to an appointment due to weather on a declared Weather Emergency Day. However, if there is not a state-wide or local declared weather emergency, our cancellation policy will still be enforced, so please plan accordingly for the weather.
Return Policy
At 608 Hydrate & Wellness, we provide products and services that are non-refundable. As a result, we cannot offer refunds for any product that has been injected or used during your treatment. We are dedicated to creating an environment based on excellence, quality, and, most importantly, the safety of our clients. Therefore, we do not accept returns of skincare products once your purchase is finalized, except in cases of clear defects in packaging or the product itself.
In the event of a true allergic reaction, you must contact the clinic and schedule an appointment within 48 hours of the reported reaction. It is essential that a provider assesses the reaction to document the incident before any returns or exchanges can be considered. Please note that this must be completed within two weeks of your initial product purchase. In such cases, any credits given will be issued as in-house credit for future purchases; cash refunds will not be issued.
Pet Policy
FAQ
What are your hours of operation?
Our treatments are by appointment only. For our most up to date hours visit our online booking site.
Do you accept appointments outside of regular business hours?
We are happy to work with clients to accommodate their schedules as much as possible. If you need an appointment outside of our available booking hours don't hesitate to get in touch with us.
What is the best way to contact you?
Texting 608-518-2685 works best for contacting us as we can generally respond during client treatments. You can also call 608-518-2685 or DM us on Instagram or Facebook.
Do you accept walk-ins?
We operate on an appointment-only basis. If possible, we will accommodate same-day appointments. Please text 608-518-2685 for same-day appointments.
Air Quality Health and Safety Concerns?
While we offer acute sickness treatments and our commitment to your safety remains strong, we use an Air Doctor air purifier. This fantastic device will thoroughly cleanse the air of viruses and other contaminants completely every 15 minutes. Additionally, all acute sickness treatments include a 15-minute buffer to ensure the air is refreshed and ready for the next client. This is one more way that your safety is our top priority.
How do I schedule an appointment?
You can schedule an appointment using our website's ‘Book Now’ button. If you are having trouble finding a time that will work for you, don't hesitate to contact us via phone, text, or social media with any questions regarding availability.
***All appointments are subject to a medical evaluation to determine patient eligibility.***