FAQ
What are your hours of operation?
Our treatments are by appointment only. Typically, our business hours are from 12:00 p.m. to 5:30 p.m. on Wednesday and Thursday and 1:00 p.m. to 6:00 p.m. on Friday. However, business hours are subject to change without notice.
Do you accept appointments outside of regular business hours?
We are happy to work with clients to accommodate their schedules as much as possible. If you need an appointment outside of regular hours don't hesitate to get in touch with us.
What is the best way to contact you?
Texting 608-518-2685 works best for contacting us as we can generally respond during client treatments. You can also call 608-518-2685 or DM us on Instagram or Facebook.
Do you accept walk-ins?
We operate on an appointment-only basis. If possible, we will accommodate same-day appointments. Please text 608-518-2685 for same-day appointments.
How old do I need to be for treatment?
You must be 18 years old or 15 years or older with parental consent and medical clearance.
Air Quality Health and Safety Concerns?
While we offer acute sickness treatments and our commitment to your safety remains strong, we use an Air Doctor air purifier. This fantastic device will thoroughly cleanse the air of viruses and other contaminants completely every 15 minutes. Additionally, all acute sickness treatments include a 15-minute buffer to ensure the air is refreshed and ready for the next client. This is one more way that your safety is our top priority.
I am pregnant or nursing. Can I receive a treatment?
OB clinician approval is required for all pregnancy treatments. We do have specific treatments formulated for pregnant and breastfeeding moms. Our Expecting Mama & Beyond or Hydration infusions and B12 or B Complex injections.
How soon after treatment do I feel the effect?
Most people experience immediate relief as soon as their treatment is finished. However, nutrients can take 2 to 3 hours to reach peak levels within your body.
How long does the effect last?
Most people feel the effect for 2-4 weeks. However, routine treatments based on your wellness goals keep your body's nutrient levels at peak performance.
How often should I have an IV Hydration treatment?
Our clinicians and nurses can help determine a treatment plan that suits your overall wellness goal. Some treatments are meant to be used as a quick fix to treat ailments such as migraine, sickness, or hangovers while others can be part of a treatment plan.
Do you offer micronutrient lab tests?
We do not conduct tests for micronutrient deficiencies because they are expensive and may not provide a comprehensive understanding of your health. For example, you might have a normal magnesium level but still experience migraines. Although your levels may be within the normal range, they might not be optimal for your body. This is why our treatments focus on managing your symptoms rather than solely relying on test results.
How do I schedule an appointment?
You can schedule an appointment using our website's ‘Book Now’ button. If you are having trouble finding a time that will work for you, don't hesitate to contact us via phone, text, or social media with any questions regarding availability.
***All appointments are subject to a medical evaluation to determine patient eligibility.***
How is the IV hydration treatment bag prepared?
Ensuring the safety and sterility of IV hydration vitamin preparation is critical. Our IV hydration treatments are meticulously prepared in accordance with the USP 797 guidelines for compounding solutions.
What is your cancellation policy?
We get that life is unpredictable. If you cancel less than 4 hours before your treatment or do not call or show you could be charged 25%. If this happens twice you will not be allowed to schedule services.
Running late?
Please contact us via phone or text to let us know. If you are more than 15 minutes late, your treatment may need to be canceled to be respectful to the following client.
Group bookings and personal health information (HIPPA).
We can accommodate small groups of 2-3 people. If you are a new client a good faith exam is required. We will verify your health intake information and ask questions as appropriate. If you would like your information not talked about in front of other group attendees please mark so on your intake form and group guests will be asked to step into the waiting room.
What kind of nutrients are used?
All of our nutrients are from 503B pharmacies such as Olympia and Empower. The nutrients of each treatment vary. You can find more details about each infusion on the “Infusion Detail” page. We do offer some 503A treatments which are ordered specifically for a client's use.
Who is NOT a candidate for IV nutrient therapy?
If you have heart failure, uncontrolled hypertension, newly diagnosed or uncontrolled seizures, kidney disease, liver disease COPD, or an alternated mental status you will not be able to receive IV therapy.
Is IV nutrient therapy covered by insurance?
Unfortunately, we do not accept insurance for our services. We operate as a direct-pay clinic. IV Hydration is generally covered by HSA and FSA accounts, however, we cannot guarantee that as plan coverages vary. We accept all major debit and credit cards, cash, and Cherry Pay. Payment is expected after services are rendered.
I’ve had trouble with IV starts in the past. Can I get a treatment?
Yes, you may require more than one attempt at starting your IV. There are many reasons a person may have a difficult IV start. Some common reasons are a person’s vein anatomy, hydration status, and weight. If you've needed ultrasound-guided IV placement in the past, we will likely NOT be able to place your IV. Unfortunately, we don't have all the handy tools the big hospitals do. If we are unable to successfully start your IV, you will not be charged for any of the services. A follow-up plan will be made.